Cookies Policy

1. What are cookies?

Cookies are small text files that a website may save on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies can make websites work more efficiently, help protect accounts, remember preferences and provide information about how visitors use online services.

Some cookies are placed directly by Alawin Casino. Others may be placed by service providers that support website functions, security, analytics, communications or other online features. These third parties may process information collected through their cookies in accordance with their own privacy notices and contractual obligations.

Cookies can be session cookies or persistent cookies. Session cookies normally expire when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The exact period may vary depending on the purpose of the cookie, your browser and the settings applied to the website.

In addition to cookies, the website may use similar technologies, such as pixels, tags, software development kits, local storage or device-related identifiers. This policy uses the word cookies to refer to cookies and similar technologies unless a different explanation is required.

2. Why we use cookies

Cookies may be used for several purposes. Some are necessary for the website to operate, while others help us understand use of the website or tailor content and features. We aim to use information collected through cookies in a reasonable and proportionate way and in line with applicable Australian privacy and gambling requirements.

Strictly necessary cookies

These cookies support core website functions and may be required for you to move between pages, use account areas, maintain a secure session, remember security choices or access features that you have requested. Without these cookies, parts of the website may not operate correctly. Where a cookie is essential, disabling it may prevent access to some services or reduce website functionality.

Functionality cookies

Functionality cookies help remember choices and settings, such as language, region, display preferences or other options selected during a visit. They can make a return visit more convenient and reduce the need to enter the same information repeatedly. If these cookies are disabled, the website may still operate, but certain preferences may not be retained.

Performance and analytics cookies

These cookies provide information about how visitors use the website. For example, they may help identify which pages are visited, whether a page loads properly, how visitors navigate between pages and whether website features are useful. The information may be combined or analysed in a way designed to understand general usage rather than identify individual visitors directly.

Security and fraud prevention cookies

Cookies and similar technologies may help detect unusual activity, protect accounts, support identity and access controls, prevent misuse and maintain the integrity of the website. These measures may be used to help identify automated activity, attempted attacks, suspicious behaviour or activity that could compromise users or the service.

Advertising and marketing cookies

Where permitted and used, advertising or marketing cookies may help measure campaigns, understand how visitors reach the website and present information that may be more relevant to their interests. These cookies may be operated by approved third parties. They are not intended to encourage unlawful gambling or undermine responsible gambling practices. Marketing preferences can be changed through available consent tools or browser controls.

3. Information collected and how it is used

Depending on the type of cookie and your settings, information collected may include a device or browser identifier, approximate location derived from an internet connection, browser type, operating system, language, pages viewed, links selected, general time and date of access, referring website, session information and interactions with website features. Cookies may also record whether a consent choice has been made.

Cookie information may be used to operate and secure the website, remember preferences, improve design and performance, understand visitor activity, investigate technical issues, support customer service, measure communications and help meet legal, regulatory and responsible gambling obligations. Information may also be used to enforce website terms, prevent fraud and protect the rights, property and safety of users and the service.

Cookies do not necessarily identify you by name. However, cookie information may be linked with information associated with an account or device where this is necessary for a stated purpose and permitted by law. The handling of information that identifies or could reasonably identify you is explained in the Privacy Policy.

Alawin Casino may use service providers to host, secure, analyse or support the website. Those providers may process cookie-related information on behalf of the business. Information may also be disclosed where required or permitted by law, including for security, fraud prevention, dispute resolution or regulatory purposes. Any cross-border handling of information will be managed in accordance with applicable privacy requirements.

• Cookies may help keep an account session secure and functional.
• Analytics may help identify technical problems and improve website navigation.
• Preference cookies may remember choices made during a visit.
• Security technologies may help detect suspicious or unauthorised activity.
• Marketing technologies, where used, may measure communications and campaign performance.

4. Your choices and managing cookies

When available, you can use the website's cookie preference tool to accept, reject or manage non-essential cookies. Your choices may be stored in a cookie so that the website can remember them. If you delete that cookie, or use a different browser or device, you may need to set your preferences again.

Most browsers allow you to view, block, delete or restrict cookies through their privacy or settings menus. Browser instructions differ, so you should check the support information for the browser and device you use. You can usually choose to block all cookies, allow only certain types, receive a notice before a cookie is saved or delete cookies already stored.

Disabling or deleting cookies may affect your experience. Essential security, login or account functions may not work properly, some pages may not display as intended, and preferences may not be retained. Blocking cookies in one browser does not necessarily change settings on other browsers, devices or applications.

Some third-party services may provide their own controls for cookies, tracking or personalised advertising. You should review the relevant provider's information if you want to manage those technologies separately. Browser-based privacy signals may be recognised where technically available and legally required, although website functionality may be affected by restrictions.

Responsible use of the website

Cookie controls do not replace responsible gambling tools or account controls. If gambling is no longer enjoyable or is causing concern, use the responsible gambling options available through the website and consider seeking independent support. Marketing or preference cookies can be disabled, but doing so does not itself close an account, cancel a promotion or change any account restriction.

Changes to this policy

This Cookies Policy may be updated from time to time to reflect changes to the website, technologies, services, legal requirements or operational practices. The updated version will be made available on this page, together with a revised date where appropriate. You should review the policy periodically so that you understand how cookies are used.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand how your information is handled, or wish to make a privacy request, use the contact or privacy request options made available on the website. Requests may be subject to identity checks and applicable legal requirements. The Privacy Policy contains further information about access, correction, complaints, retention and other privacy matters.